Troubleshooting

A project is missing from the list

Frame.io only lets Oropod list projects in workspaces you are a member of. Oropod can’t see projects shared with you directly, for example view-only or through an invitation to a single project.

To fix it, ask the project’s owner or a workspace admin to add you as a workspace member with at least “Edit & Share” access. The project will then appear in Oropod within 2 minutes.

Sign-in shows an empty account

If you used Frame.io before it became part of Adobe, your Frame.io account may not be connected to your Adobe account yet. Signing in with an unconnected Adobe account shows a new, empty Frame.io account instead of your existing projects.

To fix it, open Frame.io’s profile settings and connect the two accounts under Profile → Authentication, using the same email address for both. If that doesn’t work, ask Frame.io support for help.

You can’t view or download files

Viewing, streaming and downloading all require “Edit & Share” access (or higher) to the project in Frame.io. With view-only access, Frame.io withholds the media links Oropod needs, so Oropod can’t use the source. Oropod marks it with A (a hand icon), and tapping the source explains what’s missing.

To fix it, ask the project’s owner for “Edit & Share” access.

A file is missing from a folder

Frame.io allows two files in the same folder to have the same name, which most often happens when someone uploads a file a second time to correct or replace it. Oropod shows only the file added most recently, so the earlier one is missing from the file list.

Two folders in the same place can share a name too. Oropod then shows them as one folder holding the files from both.

Names that look identical can also count as the same name when different systems have written accented characters like æ, ø and å differently.

To see both files, rename one of them in Frame.io. They both appear in Oropod on the next sync.

You’ve lost access to a project

If the owner removes your access, the source locks and you can no longer browse or download its files. The source shows Access revoked in the sources list.

If this is unexpected, ask the owner to restore your access. The source unlocks again on the next sync.

A source shows Access unconfirmed

Oropod confirms that you still have access to your Frame.io projects every time it syncs. When it hasn’t been able to for two weeks, because the device has been offline or your Frame.io session has expired, the sources lock and show Access unconfirmed in the sources list. Connect to the internet and they unlock automatically. If the account shows a warning triangle as well, sign in again first.

The account shows a warning triangle

Your Frame.io session has expired. The same triangle sits at the top of the project list, and tapping it opens Accounts.

• Tap A (the Frame.io account)

• Tap A (Sign in again…) and sign in

Your projects and any downloaded files stay available while the session is expired, for up to two weeks. After that the sources lock as described above.

Still stuck? Email us at info@oropod.com. We read everything.